Job Alert - International Senior Technical support (PUNE)

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Tech Mahindra is Hiring for International Voice Process (Technical support)

Job Role: Senior Technical support (Voice Process)

• WFO (TechM Sharda Centre Pune)
• 24x7 with rotational shift
• Experience candidates only
• Immediate Joiners only

• NO

  for Notice period/Buyout

Rounds of the interview

1. HR screening
2. Versant assessment
3. Technical round
4. Final Operations round

• Candidates must be within PUNE location
• Relevant Experience (U2) 2+years
• High Level of Communication Skills and ability to comfortably handle International Customers.
• Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users.

Qualification:

Technical Skill set

• Voice Call Handling:

  excellent knowledge of handing voice calls and multitasking.

• Email Communication:

  professional email writing skills.

• Chat Communication:

  professional chat writing skills and multitasking.

• Infrastructure Monitoring:

  Good understanding of Infrastructure components and respective alerts.

• Exchange

  : Knowledge on functioning and configuration of Microsoft Exchange client.

  AD:

  Knowledge on - Active directory, Proxy, DNS, Group Policy.

  Network:

  Knowledge on LAN setup, basic routing and switching, passive networking.

  Desktop Security:

  Knowledge on Antivirus deployment and update, patch management, monitoring and reporting.

  Desktop, Laptop, Handheld devices:

  Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.

• Troubleshooting:

  Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc

• Printers:

  Hands on experience on managing printers (Local & Network printers) - Lex

• Tools:

  Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.

• ITIL:

  Knowledge of ITIL processes and procedures.

• A+:

  knowledge of A+ processes and procedures.

• KM:

  Knowledge management understanding, review & create new knowledge articles.

• MS Office:

  Good / excellent knowledge for support of MS Office and standard software

• Windows & Smartphones:

  Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)

• O365:

  Understanding of Microsoft Office (e.g. Office 365)

INTERESTED CANDIDATES PLS SHARE RESUME/CALL on 8309307880