Job Alert ! Hiring Service Desk Technical support For chennai Location

Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support

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About the Role

L1 and L1.5 IT Support Engineers

Key Responsibilities

• Provide first-level (L1) and intermediate (L1.5) technical support to end-users for Windows and Mac OS devices.
• Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and system performance.
• Offer hands-on support for macOS devices, including setup, configuration, troubleshooting, and MDM-based device management.
• Perform user account management, software installations, upgrades, and patch management.
• Support local IT infrastructure, including desktops, laptops, peripherals, and basic network setups.
• Log and manage incidents/tickets using the ITSM tool and ensure timely resolution within SLA.
• Escalate unresolved issues to L2/L3 support teams as required.
• Maintain accurate documentation of issues and resolutions.
• Coordinate with the client and represent Tech Mahindra in a professional and customer-centric manner.
• Adhere to organizational policies, procedures, and security standards.

Required Skills & Qualifications

• Graduate in Computer Science or IT (or any related stream).
• 1-5 years of relevant experience in IT support roles (preferably in a service desk or desktop support environment).

Strong knowledge of:

• Windows 10/11
• Mac OS
• Basic networking (IP, DNS, DHCP, VPN)
• MS Office Suite
• Familiarity with ticketing tools (ServiceNow, ManageEngine ServiceDesk Plus, etc.) is a plus.
• Strong verbal and written communication skills.
• Ability to manage and prioritize multiple tasks efficiently.
• Professional attitude and ability to work independently or as part of a team.

Preferred Certifications (Not Mandatory)

• CompTIA A+ / Network+
• Microsoft Certified: Modern Desktop Administrator
• Apple Certified Support Professional (ACSP)

Why Join Us?

• Opportunity to work with a global IT services leader.
• Exposure to both Windows and Mac environments.
• Structured learning and career growth opportunities.
• Represent Tech Mahindra at the client location, enhancing your client-facing experience.

Tech Mahindra is an equal opportunity employer committed to diversity and inclusion.

**INTERESTED CANDIDATES PLEASE SHARE YOUR RESUME TO call/whatapp -

C UMA :7729067240 **