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JIRA Service Management Consultant

JIRA Service Management Consultant

Automationedge

3 - 5 years

2 - 5 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

incident and asset management Azure Active Directory Confluence ITSM jira service management Workshop Management

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Work from Office

Job Type

Full Time

Job Description

Job Title: JIRA Service Management Consultant Experience: 3+ years as a JIRA Service Management Consultant, with a proven track record working in Jira Service Management, Confluence, and Agile methodologies. Hands-on experience in Creating Service Request forms, Sub-tasks, integration with AD, Creating Approval workflows, incident management, Asset Management issue resolution. Deep understanding of Jira, Agile frameworks to consult on best practices, ensuring project success, and client satisfaction. Key Responsibilities: Configure and develop JIRA IT Service Management solutions. Set up forms, workflows, notifications, and automation within JIRA. Integrate JIRA Service Management with Azure AD and other tools. Perform system administration tasks, including backups and scheduled jobs. Provide training and support to teams using JIRA Service Management. Troubleshoot issues and optimize JIRA configurations for efficiency. Ensure security and compliance within the JIRA environment. Required Skills & Experience: Proven experience with JIRA Service Management. Strong understanding of ITSM principles and best practices. Ability to configure JIRA workflows, permissions, and automation. Experience with JIRA Cloud and JIRA Data Center. Excellent communication and collaboration skills. Nice to Have: Familiarity with scripting and automation in JIRA. Team & Culture: Overlap with the US Pacific Time Zone is required. Flexible in terms of attending customer meetings and actions on priorities.

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Automationedge

www.automationedge.com

Information Technology and Services

Los Angeles

51-200 Employees

10 Jobs

Key People

Ashok Pandey

CEO
Dhrupal Majithia

Chief Customer Success Officer
Bhavin Patel

Executive Vice President Sales

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