Jewellery Consultant

Caratlane

1 - 6 years

4 - 8 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Sales Techniques Product Knowledge Customer Service Inventory Management

Work Mode

On-site

Job Type

Full Time

Job Description

Education, Certificate (Relevant education, achievement & certification)
Any bachelor degree is mandatory
MS Office certification / part of curriculum (Optional)
Knowledge (knowledge gained in the past relevant to this requirement)
Knowledge of Voice & Non-voice/Chat Process
Online sales / offline sales / customer service
Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver
Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this
Technology skills - Surfing - Google, Whats app, FB etc.
Computer operating knowledge
Good English writing skill - Mandatory for E-mail and Chat team
Experience (Specific type or amount of experience)
1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred
Job Description Role : Jewelry Consultant (Online Sales )
Eligibility Criteria
Suitability Criteria
Willingness (Preference / Values / other requirements)
Job location Mumbai ( Andheri East)
Ready to work in night shift (Men - 24/7)
Ready to work in rotational week-offs (6 days in a month)
Extended working hours during festive and season times
Shift timing - 9 hours with strict adherence
Communicate with the customer via chat / calls / email and sell with the complete product description
Influencing and selling jewellery
Addressing all customer queries
Following up with the customers
Timely revert to the customers and clarifying their queries
Retaining the existing or new customers
Coordinating with inter departmental personnel
Working on ERP system, Magento, Ameo etc

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