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Jewellery Consultant

1 - 6 years

4 - 8 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Education, Certificate (Relevant education, achievement & certification)
  • Any bachelor degree is mandatory
  • MS Office certification / part of curriculum (Optional)
  • Knowledge (knowledge gained in the past relevant to this requirement)
  • Knowledge of Voice & Non-voice/Chat Process
  • Online sales / offline sales / customer service
  • Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver
  • Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this
  • Technology skills - Surfing - Google, Whats app, FB etc.
  • Computer operating knowledge
  • Good English writing skill - Mandatory for E-mail and Chat team
  • Experience (Specific type or amount of experience)
  • 1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred
  • Job Description Role : Jewelry Consultant (Online Sales )
  • Eligibility Criteria
  • Suitability Criteria
  • Willingness (Preference / Values / other requirements)
  • Job location Mumbai ( Andheri East)
  • Ready to work in night shift (Men - 24/7)
  • Ready to work in rotational week-offs (6 days in a month)
  • Extended working hours during festive and season times
  • Shift timing - 9 hours with strict adherence
  • Communicate with the customer via chat / calls / email and sell with the complete product description
  • Influencing and selling jewellery
  • Addressing all customer queries
  • Following up with the customers
  • Timely revert to the customers and clarifying their queries
  • Retaining the existing or new customers
  • Coordinating with inter departmental personnel
  • Working on ERP system, Magento, Ameo etc

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