Cognizant logo

Java Service Manager

8 - 10 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Linkedin logo

Apply

Skills Required

java service support payments authorization database management patching monitoring configuration technology restoration analysis troubleshooting agile development code drive

Work Mode

On-site

Job Type

Full Time

Job Description

Application support engineer for L2 support with 8 to 10 years of experience. Priori experience in working on Payments application is advantage. Candidate should demonstrate good knowledge on cards and authorization process.

Roles

  • Repetitive incident analysis
  • SOP creation of incidents
  • Provide support in execution of System Continuity Plan / Disaster Recovery (SCP/DR)
  • Knowledge repository updates
  • Batch based troubleshooting
  • Real time system/messages troubleshooting
  • Database/Service credentials management (validation only)
  • Critical/high incident management and closure
  • Continuous service improvements and recommendation for automation
  • Application health check and validation on patching & upgrades - (CTASK)
  • Monitoring tools - basic configuration support and validation of alerting
  • Infra/ certs/ passwords rotation manual validations and/ or using smoke test
  • Standard Change creation, implementation, validation
  • Problem Management PIR-related tasks, monitoring (PTask)
  • Technical and functional expertise to work as L2 application support tech lead
  • Provide technical support for the tasks that are not resolved by Service Monitoring team and require knowledge of the technology and application
  • Responsible for the quick restoration of the services through application-level analysis and troubleshooting involving configuration changes and workarounds
  • Perform root cause analysis (RCA) of the incidents and escalate tickets to L2 Application Ownership team / L3 agile feature development teams which require code fixes
  • Create SOPs for repeatable incidents and tasks and left shift to Service Monitoring team
  • Special Working And Tactics (SWAT) team to drive RRT calls and handle communication
  • Conduct RCA of repeatable incidents and create Pull Requests (PRs) for permanent code fixes by feature dev teams
  • Update Service Catalogues/Knowledge Repository

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs
|

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs
|

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

|

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs
|

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs
|

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now
Cognizant logo
Cognizant

IT Services and IT Consulting

Teaneck New Jersey

RecommendedJobs for You

Cognizant logo

Java Service Manager

Cognizant

chennai, tamil nadu, india

Cognizant logo

Java Service Manager

Cognizant

chennai, tamil nadu, india