Japanese Language Expert

Job Description

Responsibilities: Managing Japanese as well as English Language (voice and non- voice) support along with translations of documents. Providing assistance to the clients/employees over calls, emails, tickets and chat and any other line of communication. Track incoming employee queries and resolve them within the SLA. Ensure translated content conveys original meaning and tone. Follow communication scripts when handling different business scenarios. Performing transactions on client HRIS systems or any other platform. Following Quality processes thoroughly checklists, Standards etc. Adhere to the process guidelines published and amended from time to time. Build sustainable relationships and engage with customers to enhance overall customer experience. Perform and document the root cause analysis to resolve escalated issues and implement appropriate action plans. Manage multiple projects and deadlines while maintaining high-quality work. Maintain confidentiality and protect the integrity of sensitive information. Extending support where language expertise is required for (across organization) basis the availability and alignment with manager. Qualification & Skills: Verbal communication (Must know English & Japanese) Proficiency Level in Japanese-N1/N2 University/college degree Calling Etiquettes Good Listening Skills Good comprehension skills Time-management skills Interpersonal skills Client Centric Customer service oriented Eye for details Professionalism Advanced MS Excel Skills Location & Shift Availability Pune- Work from office (Monday to Friday). Shift Availability 8:30 AM IST/9:30 AM IST Expectations: Someone who has worked in a corporate environment and has worked in a similar role will be preferred. Professional qualification attained in the language domain/ Certification level should be professional” Be a team player and contribute towards the deliverables of the entire project. Should be ready to work from the office and for stipulated hours. Should showcase professional behaviours; upholds company policies and guidelines. Capability to perform tasks autonomously and handle multiple responsibilities concurrently. Strong focus on precision and a dedication to delivering excellent work.