IVR Testing

p1
c3tstsAtleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish LanguageMust have good hold on both English and Spanish language understanding and speakingMuse be proficient in Spanish Language , validate gramatically for lexical accuracyShould be able to analyze and test English language text is correctly translated to Spanish audio in DTMF(Spanish audio converted is not changing meaning and it's gramatically correct for lexical accuracy)Knowledge on web services or API testingShould have good experience in writing SQL queriesExperience as testing engineer with emphasis on IVR, telecommunications domain (with CTI,Agent functionalities ) in contact center space.Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)Prior experience with using Cyara tool and creating test cases in CyaraAbility to analyze and generate system test plan/test cases based on given specification/BRD's/requirementAbility to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixesMust have experience in testing E2E functionality in telecom domain.Should have experience on using Octane toolKnowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilitiesKnowledge of testing Gen AI Prompts, LLM modelsStrong problem-solving skills and attention to detail.Excellent communication and collaboration abilities.