Posted:1 week ago|
Platform:
On-site
Full Time
Test IVR menus, prompts, and routing logic for accuracy and user experience.
Validate DTMF inputs, speech recognition, and fallback mechanisms.
Ensure IVR works with backend systems like CRM, ticketing, and telephony platforms.
Simulate high call volumes to check IVR performance and stability.
Document test results, identify issues, and collaborate with developers for fixes.
Tata Consultancy Services
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