Posted:1 week ago|
Platform:
Remote
Full Time
Job Title: Senior Customer Support Executive – IVR Expert
Work Mode: Hybrid / Remote
Work Days: 6 days a week with rotational shifts and rotational week offs
About the Role
We are looking for a seasoned Senior Customer Support Executive – IVR Expert with 3–4 years of customer support experience, including at least 1.5–2 years of working extensively on IVR-based escalations. The ideal candidate will be confident in handling high call volumes, resolving sensitive customer issues, and ensuring seamless customer experiences through both IVR and direct interaction.
Key Responsibilities
Requirements
Frido
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