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Skills Required

communication coordination excel powerpoint reporting mim servicenow agile report management leadership

Work Mode

On-site

Job Type

Full Time

Job Description

ITSM expert


ITSM expert

Location: Mumbai

Experience: 5 years to 12years



Interview Mode: Online Drive

Interview Date: 26th June 2025 (Thursday)

Interview Time: 2: 00 PM to 5: 00 PM


Must Have:

  • Good written and communication skill
  • Project coordination skills
  • Good Client handling
  • Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc.
  • Prior experience of supporting reporting , MIM



Good to Have:

  • ServiceNow
  • Agile Methodology
  • Incident management



Roles & Responsibilities:


  • Good hands on experience of working in SNOW and reporting , Dashboards.
  • Prepare daily/weekly /monthly report for management , leadership customer as per requirements.
  • Completely own MIM Process.
  • Interacting with customer and present monthly issue/P1/P2/RCA , improvement action.
  • Strong knowledge on Incident & Problem management.




15 years of Full time Education

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