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ITSM BMC Remedy - L1 Professional

2 - 3 years

6 - 10 Lacs

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Data analysis Data management Oracle SQL Bmc Remedy Contract management Reconciliation ITSM Asset management license management Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum 2 years of relevant experience in BMC Remedy Provide solutions to customers requirement and prepare technical design documents Demonstrate Remedy technical abilities and be instrumental on roadmap Coach, train team members Analysis of requirements, preparing implementation documents in line with Client Demonstration. Foundation data gathering, data analysis, implementation/support for the following modules of BMC Remedy ITSM suite Incident, Problem, Change and asset Management On-boarding new customers into ITSM suite Interaction and Coordination with all stakeholders teams involved in projects. Configures the system as per client requirements Should be familiar with the customization of the Remedy ITSM package/module in the environment Supports clients data management activities Understand client functional requirements and interfaces with technical team to provide fixes/solutions to the client Sound knowledge of IM/PM/CM/ SLM module BMC ARS Remedy 7.x, 8.x & 9.x BMC ITSM suite, CMDB Understanding of the Common Data Model and experience in extending the CMDB data model Understanding of Best Practices for Product Catalogs Demonstrated and thorough understanding of normalization and reconciliation processes and configurations Experience in customizing CMDB attributes Experience in Development of Asset Management Processes (asset onboarding, asset refresh and disposal process) Good Knowledge on Software License Management, Contract Management Experience in Remedy development for ITSM suite Remedy Integration Knowledge of BMC ITSM, BMC ARS, Oracle, SQL, Interfaces Works independently with clients and colleagues Flexible in working hours, located KTPL or client sites as necessary Excellent communication skills Takes accountability for the service they are responsible for delivering Works independently with clients and colleagues

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Kinsfolk Technology Pvt.ltd
Kinsfolk Technology Pvt.ltd
www.kinsfolksolutions.com/

IT Services and IT Consulting

Pune Maharashtra

51-200 Employees

24 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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