ITSM Architecture and Design

Zensar

6 - 10 years

12 - 17 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

it services change management it risk managed services transition manager technology risk management stakeholder management itil operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Balance the needs and expectations of project and operational stakeholders to ensure safe and successful design, implementation and transition of new and changed IT services;
Lead Service Design and Transition activities and engagement for one or more projects;
Specify requirements, design and document IT services to ensure they deliver against user and business expectations;
Create and manage completion of SACs and governance documents;
Warranty/ELS definition and implementation;
Identify service risks and work with senior stakeholders to ensure they are understood and managed;
Govern and communicate readiness for Go Live
Contribute to and deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project;
Carry out and document service impact assessments;
Define, agree and document Service Approach depending on the requirements of the project;
Produce Service Design & Transition process deliverables required for projects to pass through PMO Stage Gates;

Deliverables

Service Design documentation, signed off by appropriate stakeholders
Service Acceptance Criteria documentation
Warranty and Early Life Support documentation where required
Service Risks assigned to owners and logged with IT Risk
Operational processes
Draft Work Orders for submission to Commercial and Vendor Management team
Service Approach planning document
Service Impact Assessment

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