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3 - 8 years
5 - 15 Lacs
Gurugram
Work from Office
About the Role: As an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine Role & responsibilities: Multi-Regional Customer Support : Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats. Customized Travel and Accommodation Planning : Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication : Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution : Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management : Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability : Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge : Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website. Feedback Collection and Analysis : Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Sales and Promotion : Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation. Team Collaboration : Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement. Preferred candidate profile: Experience : At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification : Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills : Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills : Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills : Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency : Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity : Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility : Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail : High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus : A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.
Posted 2 months ago
1 - 4 years
2 - 4 Lacs
Mumbai
Work from Office
Trust Travel and Tours Pvt Ltd is looking for Travel Consultant to join our dynamic team and embark on a rewarding career journey. Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.
Posted 2 months ago
- 3 years
1 - 2 Lacs
Mumbai
Work from Office
Trust Travel and Tours Pvt Ltd is looking for Travel Executive to join our dynamic team and embark on a rewarding career journey. A Travel Executive, also known as a Travel Coordinator or Travel Manager, is responsible for managing and coordinating travel arrangements for individuals or groups within an organization Their primary goal is to ensure smooth and efficient travel experiences while considering factors such as cost, time, and traveler preferences The specific duties and responsibilities of a Travel Executive may vary depending on the organization and industry, but here is a general overview:Itinerary Planning:Develop detailed travel itineraries for individuals or groups, including flights, accommodations, ground transportation, and any other necessary arrangements Consider the preferences and requirements of travelers, such as dietary restrictions, accommodation preferences, and transportation needs Booking and Reservations:Make reservations for flights, hotels, rental cars, and other travel-related services Ensure that all bookings are accurate and comply with the organization's travel policies Cost Management:Negotiate with travel suppliers to obtain the best possible rates and terms Monitor travel budgets and expenses, seeking cost-effective solutions without compromising on quality Travel Policy Compliance:Enforce and ensure compliance with the organization's travel policies and guidelines Educate travelers on company travel policies and procedures Communication:Serve as the main point of contact for travelers, addressing any concerns or issues that may arise during the travel period Communicate travel details and changes to travelers and relevant stakeholders Documentation and Reporting:Maintain accurate records of travel arrangements and expenses Generate reports on travel activities, expenses, and trends for management review Emergency Assistance:Provide support in case of travel emergencies, such as cancellations, delays, or unforeseen events Collaborate with travel insurance providers and emergency assistance services when necessary Technology Utilization:Utilize travel management systems and software to streamline the booking and tracking processes Stay updated on travel industry trends and new technologies to enhance travel management processes Customer Service:Ensure a high level of customer service by promptly addressing traveler needs and concerns Gather feedback from travelers to continually improve the travel management process Policy and Regulation Awareness:Stay informed about travel regulations, visa requirements, and other relevant policies that may affect travel plans
Posted 2 months ago
1 - 2 years
2 - 3 Lacs
Gurugram
Work from Office
Role & responsibilities Job Title: Travel Coordinator Location: sector-3 Job Type: Full Time Reports To: Travel Manager Working days: 6 days Compensation: Up to 22000/-(CTC), + Incentives . Job Summary: We are seeking a customer-focused and detail-oriented Travel Coordinator to join our travel agency team. The successful candidate will be responsible for communicating with customers to understand their travel needs, recommending suitable travel packages or itineraries, and ensuring a seamless booking process. You will act as the primary liaison between clients and the agency to deliver exceptional travel experiences. Key Responsibilities: Communicate with customers via phone, email, and in-person to understand their travel preferences, needs, and budget. Offer travel advice and recommend packages, destinations, accommodations, and transportation options. Coordinate with internal departments and external vendors (airlines, hotels, tour operators) to customize and book travel arrangements. Provide customers with travel itineraries, cost estimates, and confirmation details. Handle changes, cancellations, or special requests and resolve issues promptly. Maintain accurate records of customer interactions and bookings in the agency's system. Stay informed about travel trends, visa requirements, weather conditions, and travel advisories. Follow up with customers post-trip for feedback and maintain long-term client relationships. Preferred candidate profile
Posted 2 months ago
- 3 years
2 - 4 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Upto-32k ctc Plus Incentives+medical insurance Any travel GDS-experienced can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile 6months travel experience can apply Ug/Grad both can apply Call or whatsap Rajiya - 9354352748
Posted 2 months ago
1 - 3 years
1 - 6 Lacs
Noida
Work from Office
The Candidate must communicate effectively to understand each client’s needs, preferences budget, and schedule. Your main responsibility is to design personalized travel plans domestic or international by recommending suitable holiday package options
Posted 2 months ago
3 - 5 years
3 - 3 Lacs
Noida
Work from Office
Responsibilities: * Manage travel itineraries from start to finish * Book hotels & tours within budget constraints * Provide exceptional customer service throughout journey * Sell tours, packages ,hotel bookings & tickets * Handle Invoices & records Annual bonus Provident fund
Posted 2 months ago
1 - 5 years
4 - 7 Lacs
Gurugram
Work from Office
Hiring US Travel Sales. PPC AND META. Salary upto 60k. Unlimited incentives. 5 days working. Night Shifts. Both Side cabs. Location- Gurgaon. For more details contact on 9667442587. Required Candidate profile Min 1 year exp in US Travel Sales. NO FRESHERS.
Posted 2 months ago
1 - 6 years
2 - 4 Lacs
Noida, New Delhi
Work from Office
Hi folks, We are hiring Agents for CRUISE BOOKING Candidates with outbound sales exp can apply Minimum 1yr exp in international process req Salary upto 40k Immediate joiners needed First round telephonic Location - Wazirpur area,Delhi Required Candidate profile Watsapp details to HR Mamta - 9903044494
Posted 2 months ago
- 3 years
0 - 3 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Any Travel certificate, travel course can apply Fresher with travel course can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile Fresher with travel certification can also apply Ug/Grad both can apply Call or whatsap Mahi - 9871856986 Rajiya - 9354352748
Posted 2 months ago
2 - 7 years
2 - 3 Lacs
Chennai
Work from Office
1. *AIR TICKETING* Qualification - Any Graduate Experience - 2+Yrs (Travel Industry) To Handle International & Domestic Ticketing Vacancy:-2 2. *Holiday Consultant* Qualification - Any Graduate Experience - 2+Yrs (Travel Industry) To Handle International indepth Europe holiday Packages & operations Vacancy:-2 3.*Visa Consultant* Qualification - Any Graduate Experience - 2+Yrs (Travel Industry) To Handel All International Visa Vacancy:-1 *_Salary as per industry standard* *Interested Candidate's Forward Your Resume To* Sales@Travelfantasie.com http://wa.me/+919841138013 *Travel Fantasie* 53 station road villivakkam Chennai 600 049 98411 38013 https://maps.app.goo.gl/Pb5DM6GAu4hbfh3NA
Posted 2 months ago
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