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IT Technology Services Senior (cloud operations) Specialist

IT Technology Services Senior (cloud operations) Specialist

SAP

13 - 18 years

20 - 27 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

service management automation application support change management sap managed services process improvement information technology operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you ll build

As Operations specialist you are responsible for:

Drive the programs and initiatives to improve the KPI/SLAs
Build action plans and make operational decisions on policies, tactics, and critical talent to the functions business success, to ensure strategic delivery
Drive and deliver teams established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
Track the single budget line
Direct day-to-day decisions for the team
Build action plans and make operational decisions on policies, tactics, and critical talent to the functions business success, to ensure strategic delivery.
Build strategic partnerships with key decision makers in customer & partner organization.
Working towards automating various day to day operational tasks
Process improvement on the daily operational activities
Able to coordinate and orchestrate the work between the teams.
Strong collaboration with other units within and outside ECS units
Reporting & Analytics Capabilities

What you bring :

13+ year work experience in Application and Automation
5+ years experience in service delivery in global teams
2+ years of experience in driving the AI solutions and adoption
Experience in Managing/leading teams.
Experience in handling the Managed Service Delivery model.
Managing the operations and 24/7 delivery unit
Understanding and working experience in SLA/KPIs
Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
De-escalation experience on IT incidents and requests
Driving the large programs and initiative to achieve the strategic goals.

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IT Technology Services Senior (cloud operations) Specialist