IT Technical Support

As a fresher in the field of IT Support, you will play a vital role in providing technical assistance to users. Your responsibilities will include identifying hardware and software solutions, troubleshooting technical issues, diagnosing faults, and resolving network problems. You will need to have a keen eye for detail, strong problem-solving skills, and proficiency in operating systems such as Windows, Linux, and Mac OS. Additionally, experience with remote desktop applications and help desk software will be beneficial. To excel in this role, a degree in Computer Science or Information Technology is required. You must possess excellent interpersonal skills and be able to communicate effectively both in writing and verbally. Your duties will involve installing and configuring hardware and software, engaging with customers to identify and solve their IT problems efficiently, and providing timely feedback to ensure customer satisfaction. Furthermore, you will be responsible for managing multiple cases simultaneously, testing and evaluating new technologies, conducting electrical safety checks on equipment, and supporting the implementation of new applications. Your role will be crucial in ensuring the smooth functioning of IT systems and providing essential support through procedural documentation. Your commitment to resolving issues promptly and effectively will be key to your success in this Full-Time position based in Noida, IN.,