IT Technical Architect

• Solution Design and Architecture Lead the design and architecture of ServiceMax solutions, ensuring alignment with business requirements and industry standards.
• Technical Leadership Provide technical leadership and guidance to development teams throughout the project lifecycle, from requirements gathering to solution deployment.
• Business Engagement Collaborate closely with business to understand their needs, gather requirements, and translate them into effective ServiceMax solutions.
• Customization and Configuration Oversee the customization, configuration, and implementation of ServiceMax modules to meet specific business needs.
• Integration Design and implement integrations between ServiceMax and other enterprise systems, ensuring seamless data flow and interoperability.
• Quality Assurance Ensure the quality and performance of ServiceMax solutions through rigorous testing, validation, and troubleshooting.
• Documentation Create comprehensive technical documentation, including architectural diagrams, design specifications, and user guides.
• Training and Support Provide training and support to business and technical teams on the use and maintenance of ServiceMax solutions.
• Continuous Improvement Stay up to date with the latest advancements in ServiceMax and related technologies and proactively recommend improvements and innovations.
• Build alignment between the IT organization and the Business/Functional units to ensure that the IT organization delivers the maximum business value via business capability enablement in the APAC.
• Ensuring a real-time understanding of the changing requirements and market conditions of a Business.

We are seeking an experienced and highly skilled Technical Architect specializing in ServiceMax to join our team. As a Technical Architect, you will play a critical role in designing and implementing comprehensive solutions that meet our business needs. You will be responsible for leading the architectural design, development, and deployment of ServiceMax solutions, ensuring they are scalable, robust, and aligned with industry s best practices.

Alignment of IT service delivery and business expectation in the project. Proactively providing IT services and support to achieve customer satisfaction. Successfully build and maintain good business IT relationships via business alignment, user adoption and communication. Strong customer service oriented and commitment to the needs of businesses. Highly effective communication between business stakeholders, IT stakeholders and external consultants.

INTERNAL

• Work with the key business users in the project team.
• Partner with Business Stakeholders/Program Manager/Project Manager/Solution Delivery Team to provide consultation services for business users.

EXTERNAL

• Work with the Solution Provider for regional initiatives implementation.
• Coordinate internal and external consultant team to provide effective IT support and CI service to business and meet business expectations.

• bachelors degree (or above) in IT, Computer or comparable fields.
• 10+ years of work experience in Development, Technical Analyst or Solution Architect roles, knowledge experience in ServiceMax/Salesforce Service Cloud, business applications analysis or relevant to IT support services.
• Strong knowledge of field service management processes and best practices.
• Familiarity with Salesforce platform and its integration with ServiceMax.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English.
• Willing to meet challenges, hard working able to work under pressure.