IT Support Technician

Job Description

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: IT Support Technician IT Operations Management Bangalore, IN, 560071 Description: Job description: To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to: Liaise, work together with, and advise your IT colleagues across different sites and disciplines Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises. Preparing materials related to day-to-day work to share among the teams to improve quality of support Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance. Follow Incident Management Procedures and ITSM Procedures. Ensure the customer is properly and timely informed on the status of their Request or Incident. Provide accurate and detailed information when escalating to the next support level Communicate/escalate in timely manner recurring issues and problems to Support Manager Job requirements: Academic : Any Graduate, preferred IT / Computer related discipline Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client. Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance. Mandatory experience with ITIL v3 processes Experience supporting VIPs are required SW or tools: Certifications on Microsoft and Cisco products Behaviours &inter-personal skills - Key points: Attitude required are to be communicative, energetic, self-motivated and self-learner Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. These cookies are required to use this website and cant be turned off. Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitors device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another