IT Support Technician

You'll be part of the IT Team responsible for providing technical assistance and support related to computer systems, hardware, or software and providing training to staff on new technologies. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. **Key Responsibilities:** - Provide technical assistance and support for incoming queries and issues related to computer systems & software. - Handle Tier 1 help desk escalations through tickets or phone. - Follow up on outstanding requests and ensure timely resolution. - Log customer/employee queries and analyze call logs to spot trends and underlying issues. - Escalate IT issues to Level 2 support as and when required. - Install and configure Software/Hardware. **Qualification Required:** - Knowledge of computer operating systems, hardware, and software. - Basic knowledge of Programming languages/Database Management Systems. - Knowledge of Ticketing system. - Experience in Point-of-Sale systems a plus. - Strong verbal and written communication skills. - Excellent problem-solving and analytical skills. **Preferred Qualifications:** - Engineering Degree or equivalent. - Experience working as an IT help desk technician or in a similar customer support role. Your working hours will be 9 hours a day (including 1 hour break) and you are likely to be working on day or night shifts depending on the roster. You may need to work extra hours to meet deadlines, as required and where reasonable. This job is part-time.,