IT Support Technician

As an IT Support Specialist at Analytical Technologies Limited, your primary responsibility will be to provide first-line support to users for hardware, software, and network-related issues. You will be expected to diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary. Additionally, you will install, configure, and maintain hardware, software, and peripheral equipment while managing and supporting user accounts, access permissions, and IT-related documentation. Furthermore, you will play a crucial role in performing regular system maintenance, updates, and backups to ensure optimal system performance and security. You will also assist in the setup and support of network systems, including routers, switches, and wireless access points. Monitoring and responding to alerts and security incidents, following company protocols to ensure data protection and security compliance will be part of your daily tasks. Your role will also involve documenting and updating technical procedures, user guides, and solutions in the knowledge base. Additionally, you will provide training and support for users to enhance their understanding of technology and software tools used within the organization. The ideal candidate for this position will have strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent verbal and written communication skills are essential to effectively convey technical information. An Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with 2-5 years of experience in an IT support role or equivalent technical support experience. If you are looking to join a dynamic team and contribute to the success of Analytical Technologies Limited, we encourage you to apply for this exciting opportunity. Please note that this is a full-time, permanent position with benefits including cell phone reimbursement. The work location is in person, and the shift is fixed during the day. To apply, kindly send your resume to hr@hplctechnologies.com or contact us at +91 6358954309 for more information.,