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Progress Rail Innovations
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IT Support Specialist Tier-1

IT Support Specialist Tier-1

Progress Rail Innovations

3 - 5 years

5 - 15 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

it service management tools helpdesk support it support it l1 support servicenow mis dns tcp/ip jira tool cis dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose:

We are seeking a dedicated and customer-focused IT L1 Support / Helpdesk Support professional to join our IT team. The ideal candidate will be the first point of contact for all IT-related issues and will provide technical support to end-users. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to communicate effectively with users at all levels.

Provide First-Level Support:

Incident Management:

User Assistance:

System Monitoring:

Documentation:

Customer Service:

Continuous Improvement:

Technical Skill:

Proficiency in Windows and macOS operating systems.
Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
Familiarity with common software applications (e.g., Microsoft Office, email clients).
Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.

Soft Skills:

Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Customer-oriented with a focus on delivering high-quality support.

Qualifications and Education Requirements

Bachelor's degree in CIS, MIS or equivalent work experience
Good communication skills
Project management skills is plus
ServiceNow, JIRA tool knowledge is plus
Excellent organizational skills
The use of good judgment and good interpersonal communication skills
Exercises confidentiality and discretion

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Progress Rail Innovations

Railroad Manufacturing and Services

Albertville

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IT Support Specialist Tier-1