IT Support Specialist

Atlas Copco

3 - 5 years

7 - 11 Lacs

anand bengaluru

Posted:7 hours ago| Platform:

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Skills Required

plm it services wan autocad itsm lan subject matter expertise remote support digital transformation sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests Image, deploy, upgrade and refresh PCs and manage assets Administrate and solve incidents assigned to the local on-site support Manage IT Assets using Service now for any changes pertaining to assets allocated to location users
Capture all demands coming up from various business units and take it up internally with respective stakeholders for delivering them back to business within stipulated time Should follow up with all the stakeholders for completing the assigned tasks and demands in time Timely response to the commnications received from business users pertaining to User s requests or IT issues
Participate in small to medium size IT Infrastructure projects Participate in all Local and Global IT Rollouts Provide hands on support to Infrastructure team with servers , storage, backup, network, telephony and infrastructure Advise customers and users on their IT needs and best practices
Establish and maintain strong relationships with local business
Provide local subject matter expertise regarding processes, technology, organization and business Continuous development and improvement of On-Site Support service delivery Continuous focus on customer satisfaction, compliance and standards Work with the
Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management Team up with your peers at other locations in case of cross functional support is required Need to have experience about the basic configuration of various PLM tools like Enovia, Autodesk Inventor,
AutoCAD, Vault & Windchill PLM systems Basic knowledge of Servers configuration , backup, Data Center infra, Networking , switching , LAN , WAN What you can expect from usSkills &
Experience Requirement Extended experience of successfully delivering IT services support Proven track record of cultural awareness while collaborating with peers in the other regions
Working knowledge of value and use of Standard IT processes and methodologies (i

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