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IT Support Specialist at Gurugram, Haryana (Night Shift)

0 years

0 Lacs

gurugram haryana india

Posted:8 hours ago| Platform: Linkedin logo

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Skills Required

support technology cabling imaging storage tracking server networking integration escalation troubleshooting coordination management software network packaging wan service onboarding

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: IT Support Specialist

Location: Gurugram, Haryana

The primary focus of the role will be to support local IT operations and serve as the link to the Client global support team.Key Responsibilities:
  • Hands on support for end user workplace technology, including laptops, thin clients, and peripherals.
  • Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
  • Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
  • Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
  • Coordinate with global client Tech teams to ensure seamless integration and escalation of issues as needed.
  • Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
  • Hardware Issues (AMC): End-to-end coordination with the vendor (Lenovo) for issue resolution.
  • Password Management (AMC): Assistance with BitLocker, BIOS, and image-related password issues.
  • Software & Network Issues (AMC/AVC): Incident management and troubleshooting.
  • Software Packaging: Support with new software packaging for AVC/AMC.
  • AGN Support: Assistance with SD-WAN, WiFi, LAN, and VC – including service outages, upgrades, and refreshers.
  • IT Onboarding: Help with activation of licenses and necessary IT services where self service has not been successful

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