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IT Support Specialist

IT Support Specialist

Appseconnect

1 - 4 years

5 - 9 Lacs

kolkata

Posted:22 hours ago| Platform:

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Skills Required

service management networking linux disaster recovery active directory network security account management asset management microsoft firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

We are seeking a highly skilled IT Support Specialist to join our team
In this role, the ideal candidate will be responsible for managing and supporting a range of IT systems, services, and tools He\/she will work closely with the IT department to ensure the smooth operation of Office 365 applications, licensing management, user access control, and infrastructure He\/she will also be expected to troubleshoot and provide support for a range of IT issues, from networking and firewall management to backup solutions and asset management

Key Responsibilities:

Office 365 Applications: Manage and support Office 365 applications, including Teams, Outlook, OneDrive, and SharePoint
Troubleshoot user issues, configure applications, and ensure proper integrations
Licensing Management: Oversee the licensing for Office 365, ensuring all users are appropriately licensed, tracking renewals, and addressing licensing\-related queries

Intune Policies: Manage and enforce Intune device management policies for mobile and desktop devices
Ensure devices are compliant with security protocols and standards
Active Directory: Administer Active Directory (AD) for user account management, permissions, and group policies
Ensure proper access control and troubleshoot related issues
SCCM: Manage and maintain System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory management

Veeam Backup: Oversee Veeam backup solutions, ensuring data protection, regular backups, and proper disaster recovery procedures
\- optional
Subscription Management: Handle software subscription management, renewals, and licensing across various platforms, including Office 365 and other enterprise applications
\- Optional
Freshservice ITSM & Asset Management: Utilize Freshservice ITSM for service management, incident resolution, and asset management
Maintain an up\-to\- inventory of IT assets, ensuring tracking and proper allocation \- Optional
Networking and Firewall: Assist with networking and firewall management, ensuring network security, configuration, and performance
Troubleshoot connectivity and security issues
Linux Proficiency: Provide support for Linux\-based systems, including administration, troubleshooting, and system updates

Support & Troubleshooting: Provide day\-to\-day IT support to end\-users, resolve hardware\/software issues, and troubleshoot IT systems and infrastructure

Documentation: Create and maintain clear documentation for processes, procedures, and troubleshooting guides
Ensure all systems and services are documented accurately for internal purposes

Requirements

\ Experience: 3\5 years

Proven experience supporting Office 365 applications, including Teams, Outlook, OneDrive, and SharePoint

Strong knowledge of licensing management, particularly for Office 365 and Microsoft\-related products

Experience with Intune policies and device management for mobile and desktop environments

Solid understanding of Active Directory for user management and group policy configuration

Hands\-on experience with Hyper\-V And SCCM for software deployment, patch management, and inventory management

Experience with Veeam backup solutions for data protection and disaster recovery

Proficient in using Freshservice ITSM for service management and asset management

Knowledge of Networking & Firewall concepts including configuration, security, and troubleshooting

Linux proficiency for administration and support in a mixed\-OS environment

Experience with subscription management for enterprise software

Strong problem\-solving and analytical skills, with a keen attention to detail

Excellent communication skills, both written and verbal

Ability to work independently and as part of a team

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IT Support Specialist