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Probus Insurance Broker
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IT Support - Infrastructure

Job Expired: This job listing has expired.

IT Support - Infrastructure

Probus Insurance Broker

1 - 2 years

3 - 4 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Patch management Ticketing Management systems Information security IT support Hardware Customer service System software Remote support Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description. The Purpose Of A IT Support Is To Provide Technical Assistance And Support To End-users, Or Internal Employees Who Are Experiencing Technical Issues Or Problems With System Software, Hardware, Network, Or Other Computer-related Systems. Location : Andheri Accountability : Accountabilities Ensure Proper Management And Support Of End-user Hardware And Software, Including Desktops, Laptops, Mobile Devices, Networks, And Peripherals Ensure That End-user Devices And Software Are Up-to-date, Properly Configured, And Compliant With Organizational Policies And Regulations Ensure Formal Documentation Of Technical Issues, Resolutions, And Support Interactions Ensure End-user Information Security Compliance Functional/Technical Responsibilities Respond To And Resolve Technical Support Requests From End-users To Troubleshoot Technical Issues Handle Laptop/desktop Configuration, Installation, Hardening And Patch Management Communicate Technical Information In A Clear And Concise Manner To End-users, Who May Have Varying Levels Of Technical Knowledge Provide Remote Support Using Remote Support Tools To Troubleshoot And Resolve Issues Document Technical Issues, Resolutions Key Skills : Strong Technical Knowledge And Experience Working With Various Hardware And Software Systems Expertise In E-mail Management Like G-suite, Office 365, Etc. Hands-on Experience With Support Tools And Systems, Such As Ticketing Systems, Knowledge Management Systems, And Remote Support Tools Educational Qualification : A Relevant Technical University Degree/technical Certification, And/or Relevant Experience Experience Age : 1-2 Years Of Prior Work Experience In With Technical Support, Troubleshooting, And Customer Service

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Probus Insurance Broker

www.probusinsurance.com

Insurance

City_name

50-100 Employees

11 Jobs

Key People

John Doe

CEO
Jane Smith

CFO
Emily Johnson

Marketing Director

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IT Support - Infrastructure