IT Support Executive – Web Hosting

We are looking for a motivated and eager-to-learn Technical Support Executive to assist our web hosting customers with day-to-day technical queries. This role is ideal for fresh graduates or candidates with basic technical knowledgewho are keen to build a career in web hosting and server support.

You will receive hands-on training and guidance from senior team members while working on real-world hosting issues. A positive attitude, willingness to learn, and strong communication skills matter more than prior experience.

Key Responsibilities

Customer Support & Communication

• Provide first-level technical support to customers via Live Chat, Email, Phone, and Ticketing System.
• Assist customers in resolving common hosting-related queries in a friendly, patient, and professional manner.
• Understand customer issues and communicate solutions clearly, even to non-technical users.
• Update and maintain proper notes, actions taken, and resolutions in the ticketing system.

Technical Support & Troubleshooting

• Learn to diagnose and resolve common web hosting issues such as:
• Website access errors and basic server or application issues.
• Email setup and usage (SMTP, POP3, IMAP).
• FTP/SFTP access and file uploads.
• Domain pointing, DNS settings, and propagation basics.
• SSL certificate installation and common SSL errors.
• Assist customers with account setup, configuration, and basic migrations.
• Perform basic server-related checks under supervision (primarily Linux-based).
• Escalate advanced or unresolved issues to senior engineers following defined processes.

Product Knowledge & Learning

• Learn and work with web hosting control panels such as cPanel and Plesk.
• Assist customers with:
• Creating and managing email accounts.
• Managing domains and sub-domains.
• Using File Manager and taking backups.
• Basic database access using phpMyAdmin.
• Continuously learn about hosting technologies, tools, and company services through training and daily exposure.

Required Skills & Qualifications

• Fresher or up to 1 year of experience in IT, technical support, or a related field.
• Basic understanding of web technologies such as:
• Domains and DNS
• Web hosting concepts
• Email and FTP basics
• Basic familiarity with Linux environments is preferred (training will be provided).
• Willingness to learn control panels like cPanel and Plesk.
• Good written and verbal communication skills.
• Logical thinking and problem-solving mindset.
• Ability to work in a fast-paced environment and manage multiple queries.
• Positive attitude, reliability, and customer-first approach.

Good to Have (Not Mandatory)

• Basic knowledge of WordPress or other CMS platforms.
• Exposure to ticketing systems such as WHMCS, Freshdesk, or Zendesk.
• Understanding of PHP, HTML, or basic scripting.
• Internship or academic projects related to web hosting, servers, or IT support.

Why This Role Is Great for Freshers

• Real-world exposure to web hosting and server environments.
• Structured learning and growth path in technical support.
• Opportunity to progress to Senior Support, System Admin, or Managed Services roles over time.
• Supportive team environment with mentorship.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person