It Support Executive

Position:

Location:

Department:

Role Overview:

We are seeking an IT Support Executive who will be responsible for managing employee access, handling IT-related queries, and ensuring smooth day-to-day operations of IT systems. The role also requires basic working knowledge of bash and PowerShell scripts, and related technologies to support in-house applications and troubleshoot system issues.

Key Responsibilities:

• Manage onboarding of new employees by creating and managing user accounts, email IDs, and access rights across systems.
• Provide first-line support for IT-related issues including hardware, software, and network troubleshooting.
• Monitor and resolve helpdesk tickets in a timely manner.
• Collaborate with internal teams to resolve system access or application-related issues.
• Assist in maintaining and updating internal applications (basic bash/PowerShell scripts knowledge required).
• Experience in Linux servers.
• Ensure IT security policies are followed while granting access to systems and data.
• Support periodic audits of IT systems and employee access.
• Maintain documentation of IT processes, user guides, and FAQs for employees.
• Coordinate with vendors and external support teams when required.

Required Skills & Qualifications:

• Bachelors degree/diploma in Computer Science, IT, or related field.
• 13 years of experience in IT support or system administration.
• Basic knowledge of PHP and ability to understand & troubleshoot simple scripts.
• Working knowledge of database access, and troubleshooting.
• Familiarity with Windows/Mac OS, MS Office 365, and networking fundamentals.
• Good understanding of IT security principles and access management.
• Strong problem-solving and communication skills.
• Ability to multitask and handle pressure in a fast-paced environment.

Preferred Skills:

• Knowledge of web applications and databases.
• Experience with Active Directory, VPN, and email management systems.

Exposure to IT ticketing/helpdesk tools (e.g., Jira, ServiceNow, Freshdesk).

CTC: