IT Support Executive / IT Technician

Role & responsibilities

We are looking for a reliable and technically skilled IT Support Executive who can maintain office IT infrastructure and ensure smooth operations. The candidate will be responsible for handling network issues, system troubleshooting, E- Office and providing daily technical support to staff.

Preferred candidate profile

Key Responsibilities:

• Network & Internet Management

• Ensure Wi-Fi is working smoothly for all employees.

• Troubleshoot internet connectivity issues (router, modem, static IP, DNS).

• Check and maintain LAN cables, switches, and network ports.

• Regular monitoring of network speed, uptime, and stability.

System & Hardware Support

• Install, repair, and troubleshoot laptops/desktop systems.

• Diagnose and fix software & hardware issues.

• Setup new systems, update OS, install required office software.

• Ensure all devices (printers, scanners, CCTV, biometric) are functioning properly.

Security & Maintenance

• Regular system maintenance & updates (Antivirus, OS patches, backups).

• Ensure proper network security and access control.

• Manage system formatting, data backup & recovery.

• Handle email configuration (Gmail, Outlook, business emails).

Office IT Setup

• Setup LAN, configure routers, Wi-Fi extenders.

• Manage IT inventory (laptops, cables, chargers, mouse, keyboards).

• Support Digital Marketing & IT team with any technical requirements.

Daily Support

• Respond quickly to staff IT requests.

• Solve technical issues on the spot.

• Maintain logs of IT problems and solutions.

• Coordinate with ISP or hardware vendors when required.

Required Skills & Expertise:

• Basic to advanced knowledge of Networking, Routers, Wi-Fi, LAN, Switches.

• Strong troubleshooting skills for laptops & desktops (Windows-based).

• Experience with Outlook / Email configuration.

• Knowledge of CCTV & biometric system setup (preferred).

• Ability to diagnose problems quickly and provide solutions.

• Good communication & problem-solving skills.