IT Support Executive

2 - 5 years

1 - 3 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

IT Support Executive

Location: Calicut
Experience: 2–5 Years
Reporting To: Admin / Management

Role Purpose

To ensure smooth functioning of all IT systems, software platforms, and digital tools supporting business operations.

Key Responsibilities

System Implementation & Support

  • Support ERP, accounting, POS, VAN sales, and inventory software
  • Coordinate with vendors for installation and upgrades
  • Ensure smooth daily operations of IT systems

Data & Security

  • Ensure data backup, security, and access controls
  • Maintain system documentation and SOPs
  • Ensure compliance with IT policies

User Support

  • Provide day-to-day IT support to employees
  • Troubleshoot hardware, software, and network issues
  • Train users on system usage

Digital Platforms

  • Support website, apps, and online sales integrations
  • Coordinate with digital partners

Skills & Competencies

  • ERP & accounting software knowledge
  • Basic networking & troubleshooting
  • Vendor coordination
  • Process orientation

Performance Indicators

  • System uptime
  • Issue resolution time
  • Successful implementations

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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