IT Support Engineer

Wolters Kluwer - Medknow Publications

4 - 10 years

9 - 13 Lacs

chennai

Posted:None| Platform:

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Skills Required

computer science linux jboss gwt javascript j2ee application development apache information technology product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic Function

The IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) team. In this role you are responsible for providing analysis, recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities include working with Application Development, Operational Intelligence, DevOps, and QA teams to improve incident resolution, issue anticipation and system resiliency. Leadership potential, prior 4-10 years of work experience

Essential Duties and responsibilities

Provide support for */dxg multiple research platforms and related services utilized by customers of Wolters Kluwer
Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Proactive monitoring / Event management: analysis of system alerts, logs, system behavior, Performance analysis, resource utilization, and performance trends Take ownership of customer issues reported and see problems through to resolution Provide management with metrics related to system availability, support issues, and KPIs as requested Job Qualifications

Education:

Required: Bachelor s Degree in Computer Science, Mathematics, or Information Technology, or related field.

Preferred: Master s Degree in Computer Science or Information Technology or related field.

Experience and Capabilities:

5-10 years minimum experience supporting enterprise client applications
Minimum of 4 years supporting applications in a networked environment utilizing cloud base services i.e. AWS or Azure Experience supporting cloud and network-based storage systems Experience using ITIL-certified software to document and track issues At least 1 year of experience supporting JAVA/JRE/JVM-based applications Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, New Relic, AWS CloudWatch, and Solarwinds. Other Desirable Knowledge, Skills, Abilities, or Certifications:

Excellent written and spoken communication skills in English
The ability to work flexible shifts Demonstrated ability to work independently and manage multiple deadlines The ability to document and illustrate cause and effect as part of problem-solving is a must Strong interpersonal skills with experience in managing support projects and teams are a plus Certifications in MS-SQL, AWS, and ITIL desired Able to write query scripts to retrieve data for analysis Utilized technologies: Linux, Apache, JBOSS, J2EE, JavaScript, GWT, REST Web Services, MSSQL, SQL/Bash/Perl scripting. Experience with REST API Web services. Knowledge in Linux, Apache, JBOSS, J2EE, and Bash/Perl scripting for log analysis. Development-Operations (DevOps) experience supporting web-based applications a plus
Experience in J2EE development and 2+ years of QA background will be considered in place of other requirements.

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