Naethra Technologies Private Limited

Job Title: IT Support Engineer (US Shift – EDT (Eastern Daylight Time) Hours) Shift Timing: 08:30 AM to 05:30 PM EDT (Monday to Friday) Work Mode: On-site – Kodambakkam, Chennai Job Summary: Naethra Technologies Pvt Ltd is looking for a proactive IT Support Engineer to provide on-site technical support during US business hours (EDT timezone) . The ideal candidate should have excellent communication skills with a neutral or US accent , strong hands-on experience in system, network, and printer troubleshooting , and basic exposure to AWS Cloud environments. Key Responsibilities: Provide on-site IT support during EDT business hours. Diagnose and resolve desktop, laptop, network, and printer-related issues . Troubleshoot email configuration and connectivity issues (Office 365/Gmail). Perform regular system maintenance, updates, and user account administration . Assist in basic AWS operations such as EC2, S3, and IAM management. Monitor system performance and escalate issues when required. Maintain accurate documentation of issues, resolutions, and support activities. Collaborate with internal and client teams to ensure seamless IT operations. Required Skills & Experience: 2–4 years of experience in IT support or helpdesk roles. Strong knowledge of Windows OS and basic Linux administration . Good understanding of networking fundamentals (LAN/WAN, routers, switches, firewalls). Experience troubleshooting printers, scanners, and other peripherals . Basic exposure to AWS Cloud services (preferred). Excellent English communication skills (US accent preferred). Willingness to work during US business hours (EDT timezone) . Qualification: Bachelor’s degree in Computer Science, IT, or related field. Certifications such as CompTIA A+, Network+ , or AWS Cloud Practitioner are a plus. Work Location: Naethra Technologies Pvt Ltd 37, Viswanathapuram Main Road, Kodambakkam, Chennai – 600024 Compensation: ₹35,000 – ₹45,000 per month (based on experience and skillset) About Naethra Technologies Pvt Ltd: Naethra Technologies is a technology-driven company providing innovative cloud and application solutions to global clients. We value reliability, communication excellence, and a passion for problem-solving. Join us to work with a talented team and grow your career in IT and cloud support. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Work Location: In person