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NetSkope Software
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IT Support Engineer

IT Support Engineer

NetSkope Software

5 - 10 years

9 - 13 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

audio visual vpn data security active directory scheduling windows microsoft troubleshooting wifi technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced IT Support Engineer with both technical and interpersonal skills to join the IT team in a fast-paced startup company. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

Responsibilities:

Resolve user daily requests through a ticket tracking system
Asset tracking and user hardware management using an asset tracking system
Ensure that all our conference room audio and visual equipment are operating effectively
Collaborate with other departments to ensure that new hires are, and their equipment is set up and ready for their first day
Work closely with other IT team members to update processes and procedures documentation
Evaluate and recommend hardware setup to keep up with the different vendor changes
Work with various system management tools to enforce security updates and patches
Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment
Support user systems in a Windows and Mac environment
Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events

Requirements/Qualifications:

5+ years of experience in an IT support role for a high growth startup company
5+ years of experience in end-user support in a Microsoft Active Directory environment
5+ years of experience with supporting Mac OSx
3+ years of experience in working with audio/video services like Zoom
3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues
3+ years of experience with MDM tools and system deployments like Jamf or Addigy
Familiar with application creation and assignment using SSO like PingOne or Okta
Identify, plan, propose and document projects related to improving efficiency and productivity
Excellent customer service skills

Education:

bachelors degree or higher in a relevant discipline
Related network and security certifications are a plus

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IT Support Engineer