VICHARE Enterprises

Job Title: Senior Desktop Support Engineer Location: ICD Tumb, Adani Logistics Park Company: Vichare Enterprise (Third-Party Payroll) Contact Person: Ashish Mishra – 8108461922 Responsibilities: Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues. Respond to and manage escalated support tickets using ServiceNow, ensuring timely resolution. Install, configure, and maintain software and hardware components. Assist in the setup and support of network-related issues and connectivity. Document support processes, resolutions, and updates in the ticketing system. Collaborate with other IT teams to resolve cross-functional issues and improve support workflows. Stay updated with current IT trends, tools, and technologies. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 4–5 years of experience in desktop support or a similar IT role. Strong understanding of computer hardware, software, and networking fundamentals. Industry certifications such as CompTIA A+ , Network+ , or Microsoft Certified Professional (MCP) are a plus. Skills: Proficiency in Windows OS , Mac OS , and Active Directory . Familiarity with Microsoft Office Suite , remote desktop tools , and ticketing systems like ServiceNow. Strong skills in network troubleshooting , hardware diagnostics , and repair . Understanding of the ITIL framework and service delivery standards. Excellent communication and interpersonal skills. Job Type: Full-time Pay: ₹19,108.18 - ₹35,968.48 per month Benefits: Health insurance Provident Fund