IT Support Engineer

Job Title: Senior Desktop Support Engineer

Location: ICD Tumb, Adani Logistics Park
Company: Vichare Enterprise (Third-Party Payroll)
Contact Person: Ashish Mishra – 8108461922

Responsibilities:

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets using ServiceNow, ensuring timely resolution.
• Install, configure, and maintain software and hardware components.
• Assist in the setup and support of network-related issues and connectivity.
• Document support processes, resolutions, and updates in the ticketing system.
• Collaborate with other IT teams to resolve cross-functional issues and improve support workflows.
• Stay updated with current IT trends, tools, and technologies.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4–5 years of experience in desktop support or a similar IT role.
• Strong understanding of computer hardware, software, and networking fundamentals.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Skills:

• Proficiency in Windows OS, Mac OS, and Active Directory.
• Familiarity with Microsoft Office Suite, remote desktop tools, and ticketing systems like ServiceNow.
• Strong skills in network troubleshooting, hardware diagnostics, and repair.
• Understanding of the ITIL framework and service delivery standards.
• Excellent communication and interpersonal skills.

Job Type: Full-time

Pay: ₹19,108.18 - ₹35,968.48 per month

Benefits:

• Health insurance
• Provident Fund