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NCR Corporation
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IT Support Engineer I

IT Support Engineer I

NCR Corporation

2 - 4 years

6 - 10 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

tcp ip network monitoring servicenow itom switching it support nagios solarwinds networking protocols networking system administration technical support incident management cisco certified troubleshooting cisco ccna osi model dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About NCR Atleos
PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills:

o Good understanding of networking protocols, TCP/IP, and OSI model.o Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc)o Familiarity with ServiceNow ITOM and Incident management will be added advantage.o Ability to troubleshoot basic network issues and follow predefined procedures.Communication
Skills:

Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues.Attention to DetailKeen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions.Problem SolvingAbility to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures.Educational BackgroundIT Craduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks.Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNAExperienceMinimum 1 year experience in network monitoring or similar roleSoft
Skills:

Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development.
EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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NCR Corporation

IT Services and IT Consulting

Atlanta Georgia

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IT Support Engineer I