IT Support Associate

Hemmersbach

4 - 5 years

5 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Career development Ticketing Networking Access management Analytical Active directory Customer service Management Troubleshooting IT infrastructure services

Work Mode

Work from Office

Job Type

Full Time

Job Description

B2 English
Excellent customer service skills
Problem solving oriented
Analytical with high interpersonal skills
Understanding of IT concepts: software, hardware and networking
Troubleshooting skills: IT systems, hardware, software, and troubleshooting methodologies

Your tasks

Responding to technical queries (phone, e-mail or ticketing system)
IT troubleshooting Software & Hardware support
Diagnosing IT problems and assisting users, troubleshooting and/or escalating more complex topics to resolving teams Ticket management
Managing and prioritizing IT tickets to ensure efficient resolution by following global standards User access management
Managing users accesses via Active Directory and internal platforms Documenting activities
Ensuring internal knowledge base is up to date by drafting articles documenting troubleshooting steps.

Your benefits

Buddy program
Internal career development program
Onboarding program

More Jobs at Hemmersbach

IT Onsite Technician

Bengaluru

2.0 - 3.0 yrs

INR 4 - 5 Lacs

Technical Onsite Support

Gurugram

2.0 - 6.0 yrs

INR 7 - 10 Lacs

Technical Onsite Support

Ahmedabad

2.0 - 6.0 yrs

INR 7 - 10 Lacs

Onsite Technician

Ahmedabad

2.0 - 6.0 yrs

INR 5 - 8 Lacs

Controlling Associate

Bengaluru

1.0 - 2.0 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.