It Support Analyst

2 - 5 years

3 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Jamf Windows Support Intune Mac Support Okta MDM Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Support Analyst

RESPONSIBILITIES:

Provide excellent first contact customer service to our internal customers
Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
Setup new employee offices and assist with on-boarding of new Q2 employees
Image, configure, test, and distribute workstations to employees
Coordinate escalation and resolution of complex issues with the appropriate IT teams
Help to maintain a positive and professional work environment
Assign appropriate permissions to users in Active Directory
Perform regular file archival and data migrations as necessary
Collaboratively document, develop, and contribute to Helpdesk continual service improvement
Maintain inventory of all corporate assets issued to employees
Participate in rotating on-call shifts approximately once per month
Provide support for key IT projects
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Perform responsibilities within established SOX and security compliance requirements
2-5 years of technical experience in an IT organization
Ability to work individually, as a team, and cross-functionally to resolve complex issues
Strong customer service, written, and oral communication skills
Experience with Active Directory
Experience supporting both Windows and Mac workstations
Experience providing effective support to remote users
Preferred:
Advanced Degree in Information Systems, Computer Science, Engineering or related field
Experience with Identity Management tools (SSO)
Experience with Mobile Device Management tools - (MDM)
Experience with A/V and collaboration tools
Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

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