It Support Analyst

Confidential

2 - 4 years

3 Lacs

pune

Posted:17 hours ago| Platform:

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Skills Required

microsoft office suite ftp networking active directory administration dns group policy file server it support active directory dhcp print server active directory support azure ad network troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Specification:

Manage user accounts, groups, and organizational units.
Perform basic AD administration tasks including password resets, account lockouts, and permission management.
Install, configure, and troubleshoot FTP/SFTP servers on Windows systems.
Install and configure Microsoft Office applications (Word, Excel, Outlook, etc.).
Resolve email delivery, sync, and connectivity issues.
Support in managing and troubleshooting hybrid Active Directory environments (on-prem and Azure AD).
Troubleshoot biometric attendance devices and basic CCTV camera/NVR connectivity issues.
Provide Level 1 support for desktops, laptops, and peripherals.
Troubleshoot OS issues (Windows), and network connectivity problems.
Maintain antivirus and OS patch compliance.
Communicate effectively with internal users and external clients to resolve support tickets.
Provide updates and solutions in a professional and clear manner.

Required Skills:

2 year of experience in IT Support / Desktop Support roles
Strong troubleshooting skills across hardware, software, and network issues
Basic understanding of networking concepts (IP, DNS, DHCP)
Good command of English communication (written and verbal)
Strong problem-solving and documentation abilities
Ability to manage tasks independently and prioritize effectively
Experience with ticketing systems and remote support tools
Familiarity with IT asset management practices

Interview Mode :

In- Person (Monday to Friday 5pm onwards)

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