IT Support Analyst

2 - 4 years

6 - 7 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  1. Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages.
  2. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
  3. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
  4. Follow-up with Level 2 support teams for timely completion of tasks.
  5. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat.
  6. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

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NCR Corporation logo
NCR Corporation

IT Services and IT Consulting

Atlanta Georgia

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