IT Specialist

As an international manufacturing leader in intralogistics, BEUMER Group is dedicated to providing innovative solutions in conveying, loading, palletising, packaging, sortation, and distribution technology. We pride ourselves on being a family-owned company that values tradition and innovation in equal measure. Our core values of Integrity, Inspiration, Quality, and Teamwork are reflected in everything we do. We are currently seeking a dedicated individual to join our team in the role of Customer Onboarding and Support. In this position, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition to Elaras offerings tailored to their unique needs. Your main focus will be on maximizing engagement and adoption while providing exceptional technical and customer support via email, phone, and live chat. In addition to customer onboarding, you will also be involved in Dashboard Management and Optimization. Your responsibilities will include designing, developing, and maintaining business dashboards that offer real-time insights into key performance metrics. Collaboration with internal teams to enhance data visualization, usability, and data integrity will be crucial in this role. Another key aspect of this position is Customer-Centric Collaboration and Feedback Analysis. You will work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements. By analyzing customer feedback, you will identify challenges and drive product enhancements that benefit the customer journey. Furthermore, you will be responsible for Documentation and Training. Developing comprehensive resources such as FAQs, guides, and support documentation will empower customers and improve the efficiency of our support teams. Providing training to end-users and staff on business dashboards, digital tools, and IT processes will ensure optimal system usage and understanding. As a qualified candidate, you should possess a Bachelor's or Master's degree in Computer Science or Information Technology. You should also have a minimum of 3 years of professional experience in customer support, IT, or digitalization, ideally within a SaaS or startup environment. Professional certifications in IT security or data management will be considered a plus. At BEUMER Group, we offer a wide range of exciting assignments that will allow you to continue your professional and personal development. You will have the opportunity to work on interesting and challenging projects with Global MNCs, leveraging innovative technologies and gaining exposure to niche skills and learning opportunities. Join our talented, passionate, and collaborative team of experts within the industry and enjoy the flexibility and autonomy that we provide. If you believe you are a good fit for this role and are eager to contribute to our team, we would be delighted to hear from you.,