IT Specialist

Job Summary:

We are seeking a technically skilled and proactive IT Specialist to support the Design & Engineering department in managing and maintaining software systems essential for Building Information Modeling (BIM) workflows and 3D visualizers. The ideal candidate should possess hands-on experience with Autodesk software products including 3Ds Max, Revit, AutoCAD, Navisworks, and BIM-related plugins. This role requires a strong understanding of software installations, troubleshooting, user support, and ensuring optimal performance of the design software environment.

Key Responsibilities:

• Provide technical support for Autodesk software suite including3Ds max, Revit, AutoCAD, Navisworks, and associated BIM tools/plugins.
• Perform installation, configuration, activation, and troubleshooting of Autodesk and BIM-related software across multiple user systems.
• Collaborate with the BIM and Design Technology team to ensure smooth functioning of modeling tools and workflows.
• Support the deployment of updates, patches, and licensing for Autodesk products.
• Coordinate with the central IT team for system compatibility, software provisioning, and hardware requirements.
• Monitor and optimize software performance, user issues, and crashes.
• Assist in managing cloud-based collaboration tools like Autodesk Construction Cloud/BIM 360, if applicable.
• Maintain software documentation, installation guides, and troubleshooting logs for internal use.
• Provide periodic training or support sessions to D&E staff on basic software usage and updates.

Requirements:

• Bachelors degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support with exposure to AEC software tools.
• Proficient in Autodesk software suite:

  Revit, AutoCAD, Navisworks and 3Ds Max, Enscape

  .
• Experience with BIM plugins, extensions, and cloud platforms like BIM 360 / ACC is a plus.
• Strong troubleshooting, problem-solving, and communication skills.
• Familiarity with Windows OS, scripting (PowerShell), and remote support tools.
• Ability to prioritize tasks and work independently in a fast-paced design environment.

Preferred Qualifications:

• Autodesk Certified Professional (ACP) or relevant certifications.
• Previous experience working in a design, architecture, engineering, or construction firm.
• Knowledge of network licensing, floating license servers, and user credential management.

To Apply:

• Provide

  hardware-level support

  , including:
• GPU, CPU, RAM optimization for BIM and rendering tasks
• Suggesting/specifying workstation or laptop configurations for design tools
• Troubleshooting hardware bottlenecks impacting design software performance
• Maintain internal documentation such as software installation guides, licensing logs, configuration records, and troubleshooting history.
• Deliver periodic

  training sessions

  or 1-on-1 support to design staff for basic troubleshooting and usage best practices.