IT Site Lead - Manager

Teleperformance (TP)

5 - 10 years

13 - 17 Lacs

Chennai

Posted:3 hours ago| Platform:

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Skills Required

Customer experience management Fault rectification IT infrastructure Hardware Site Lead Troubleshooting Operations Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area.
Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

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