IT Service Technical Analyst

ServiceMax Support Technical Analyst

ServiceMax Support Technical Analyst

What You Will Do

• Follow ServiceMax best practices and enforce data quality policies.
• Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
• Work with data provided from and to ERP systems and ETL tools like MuleSoft.
• Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
• Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
• Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
• Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
• Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
• Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
  

How You Will Do It

• Work with architects and project managers to eliminate recurring tickets.
• Validate the performance of Salesforce solutions through rigorous testing and debugging.
• Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.
• Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
• Facilitate technical delivery with Managed Services.
• Collaborates with Solution Architects.
  

Required

What we look for

• Bachelor’s degree in computer science, Information Systems, or other related field.
• Min 4 years of implementation experience with Salesforce.
• Min 2 years of experience with ServiceMax application.
• Min 3 years in Agile and DevOps development.
• Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.
• Good knowledge of Data Loader tool.
• Experience on mobile application ServiceMax FSA/Go.
• Excellent communication skills in English.
  

Preferred

• Master Degree in Computer Science, Information Systems, or other related field.
• Direct experience or experience with integrating with ERPs.
• Knowledge of Databases – Oracle, SQL Server.
• Using technologies as MuleSoft, Oracle Integration Cloud.
• Experience with TrueContext application.
• Experience working in Field Service domain.
• ServiceMax administration certifications