IT Service Management Representative

Job Description

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : SAP Technical Architecture Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate communication between various stakeholders to ensure alignment on project goals. - Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Technical Architecture. - Strong understanding of IT service management frameworks and methodologies. - Experience with system integration and architecture design. - Ability to troubleshoot and resolve technical issues in production environments. - Familiarity with cloud services and infrastructure management. Additional Information: - The candidate should have minimum 5 years of experience in SAP Technical Architecture. - This position is based at our Ahmedabad office. - A 15 years full time education is required. 15 years full time education