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IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

service management change management it operations incident management itil operational support css report generation production customer service javascript jquery sql server sql customer support java application support html mysql

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role IT Service Management Representative

Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills Incident Management

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training and knowledge sharing sessions to enhance team capabilities.

Monitor service performance metrics and implement improvements as necessary.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Incident Management.

Strong understanding of IT service management frameworks such as ITIL.

Experience with incident tracking and management tools.

Ability to analyze service performance data and generate reports.

Familiarity with change management processes and procedures.
Additional Information:

The candidate should have minimum 5 years of experience in Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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IT Service Management Representative