IT Service Management Administrator (Manage Engine)

Cielo Talent

7 - 12 years

5 - 15 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

manage engine service desk microsoft intune active directory

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role Overview

This role works closely with Service Delivery, Service Transition, and IT PMO teams to support, maintain, and continuously improve the IT Service Management (ITSM) platform and associated workflows for IT operations and support functions.

Responsibilities

Serve as the primary administrator for the ServiceDesk Plus and Analytics platforms, ensuring daily configuration, maintenance, and performance.
Manage updates to modules, custom fields, triggers, asset and incident workflows, SLAs, and business rules in line with service delivery requirements.
Administer user roles, permissions, and system configurations in accordance with security and governance standards.
Maintain ticket queues by monitoring incoming requests, updating users, and resolving tickets within agreed KPIs.
Monitor platform health, troubleshoot issues, and optimise system performance on an ongoing basis.
Coordinate with ManageEngine support for troubleshooting and enhancement requests.
Design and maintain automation rules, self-service portals, and tool integrations where required (e.g., Intune, SCCM, Microsoft 365).
Continuously research and implement new features to enhance efficiency, user experience, and service outcomes.

Personal Attributes

Strong understanding of ITSM frameworks and ITIL best practices, with hands-on experience in service delivery environments.
Proven expertise in administering and customising ITSM platforms, preferably Zoho ManageEngine ServiceDesk Plus.
Ability to develop and maintain automated workflows, service catalogues, and notification rules aligned with organisational needs.
Proficiency in managing access controls, data security configurations, and compliance settings.
Knowledge of scripting, JSON, PowerShell, Power Automate, and PowerApps is an advantage.
Strong troubleshooting capabilities with experience collaborating with vendors for system fixes and enhancements.
Familiarity with enterprise integrations, particularly with Intune and Microsoft 365.
Analytical mindset focused on continuous improvement, service optimisation, and user satisfaction.
Strong communication and documentation skills to support training, change management, and knowledge sharing.

More Jobs at Cielo Talent

Technical Trainer - Testing

Gurugram

5 - 8 yrs

INR 11 - 21 Lacs

Technical trainer Analyst Developer

Gurugram

5 - 10 yrs

INR 8 - 17 Lacs

Executive Search Consultant

Gurugram, Haryana, India

5.0 - 5.0 yrs

Salary: Not disclosed

Recruiter-RPO-Bangalore/Gurugram

Gurugram, Bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Talent Administrator & Coordinator

Gurgaon

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.