IT Service Desk Engineer

Job Title: IT Service Desk Executive

About Us:

SAI SERVICES is a growing IT solutions company offering hardware support, software services, AMC maintenance, and custom IT support for businesses and institutions. We provide reliable, fast, and customer-focused services across Visakhapatnam and surrounding areas.

Job Summary:

We are looking for an IT Service Desk Executive who will be the first point of contact for clients experiencing technical issues. You will handle IT support tickets, troubleshoot problems, and ensure smooth IT operations for our clients.

Responsibilities:

• Respond to IT support requests via call, email, or ticketing system
• Troubleshoot hardware/software/networking issues
• Install and configure computer systems, printers, and peripheral devices
• Maintain service records and documentation
• Escalate complex issues to higher-level technicians if needed
• Follow up with clients to ensure issue resolution and satisfaction
• Provide remote or on-site support based on client requirements
• Assist in AMC support and IT asset tracking

Qualifications:

• Diploma/Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support (Freshers can apply if skilled)
• Knowledge of Windows OS, MS Office, LAN/WAN, and troubleshooting
• Good communication skills and customer service attitude
• Ability to multitask and manage priorities in a fast-paced environment

Preferred :

• Experience with remote support tools or ticketing software
• Familiarity with antivirus/firewall tools and data backup systems
• Experience in AMC support and field visits

How to Apply:

Apply directly through Indeed or email your resume to hr@saiservices.online
For more information, contact us at: +91-9963463211

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Shift:

• Day shift

Work Location: In person