IT Service Desk Engineer

Role Overview: You will be joining 66degrees as an IT Service Desk L1 Engineer, where your primary responsibility will be to provide technical support and maintain a stable IT environment for the employees. As the first point of contact for IT-related issues, you will troubleshoot basic problems, escalate complex issues, and deliver exceptional customer service. Key Responsibilities: - Provide initial technical support to end-users. - Log, categorize, and prioritize incoming IT support tickets. - Troubleshoot hardware, software, applications, and network connectivity issues. - Assist users with password resets, account unlocks, and basic application support. - Escalate unresolved issues to L2 engineers with detailed notes. - Maintain accurate documentation of IT procedures and solutions. - Educate users on common IT issues and best practices. - Participate in on-call rotation. - Contribute to continuous improvement initiatives for service desk operations. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field. - 1-2 years of experience in an IT service desk role. - Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications. - Basic knowledge of network fundamentals (TCP/IP, DNS, VPN). - Excellent communication and interpersonal skills. - Ability to troubleshoot and resolve technical issues efficiently. - Customer-centric mindset with a focus on positive user experiences. - Ability to work independently and as part of a team. Additional Company Details: 66degrees offers a full-time, permanent position with benefits including a flexible schedule, health insurance, paid sick time, and Provident Fund. The work location is in person. Application Questions: - What is your current CTC in LPA (Mandatory) - What is your expected CTC in LPA (Mandatory) - Can you join immediately (Mandatory) Experience: - System administration: 3 years (Required) - MacOS: 3 years (Required),