IT Service Desk Analyst - French Speaking

IT Service Desk Analyst – French Speaking

Location: Chennai, or Coimbatore India

Language: French speaking

Office based: Hybrid 3 days a week at office.

Experience level: 1 to 6 Yrs

hr@marketcloud.co.uk

Key Responsibilities:

• Act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
• Provide technical support in French and English for hardware, software, network, and application issues.
• Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
• Log all incidents and requests accurately in the Service Management tool.
• Follow standard procedures for proper escalation of unresolved issues.
• Collaborate with other IT teams to ensure seamless service delivery.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.
• Assist with onboarding and offboarding of employees, including account setups and deactivations.

Key Requirements:

• Fluent in French and English

  (written and spoken).
• Proven experience in a Service Desk / IT Support role (1–6 years preferred).
• Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
• Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to work in shifts or weekends (if required).

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