Posted:1 day ago|
Platform:
Work from Office
Full Time
Manage day-to-day IT service delivery to ensure SLAs, KPIs, and customer expectations are met
Serve as the primary point of contact for service-related issues and escalations
Coordinate incident, problem, and change management activities
Monitor service performance, availability, and capacity
Communicate service status, risks, and improvements to stakeholders
Collaborate with technical teams to resolve issues and prevent recurrence
Support onboarding of new clients, services, or technologies
Maintain service documentation, reports, and operational procedures
Drive continuous service improvement initiatives
Ensure compliance with security, regulatory, and company standards
J. J. Keller
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