J. J. Keller

Key Responsibilities Manage day-to-day IT service delivery to ensure SLAs, KPIs, and customer expectations are met Serve as the primary point of contact for service-related issues and escalations Coordinate incident, problem, and change management activities Monitor service performance, availability, and capacity Communicate service status, risks, and improvements to stakeholders Collaborate with technical teams to resolve issues and prevent recurrence Support onboarding of new clients, services, or technologies Maintain service documentation, reports, and operational procedures Drive continuous service improvement initiatives Ensure compliance with security, regulatory, and company standards Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers